Returns and Exchanges

We put every effort into ensuring that our products are second to none. However If you are not entirely satisfied with your order we are happy to provide a refund within 14 DAYS of receipt, on full price items.

Returns must be unused and in re-salable condition with the Submarine Swim poly bags, hygiene sticker, no animal hair and all labels and tags still attached. Delivery charges are non refundable. REFUNDS ONLY APPLY ON FULL PRICE MERCHANDISE. Please also provide proof of purchase, delivery note or paper copy of a confirmation email. Contact us at shop@submarineswim.com if you wish to organize a return.

Please note our customer service hours are Monday through Friday 10 am to 6 pm. All inquires will be answered during business hours.

If requested, we provide a USPS label to be applied to your return package.

Please note, $5.00 will be deducted from your refund if your USPS label is used. Should you choose not to use our provided label, you may return using any other secure shipping carrier method, but we cannot accept liability.

Submarine is not responsible for duties and taxes. In the event that your order is returned for non payment of duties and taxes, we will not be able to refund the order.

* IF YOU ARE A FIRST TIME BUYER TO OUR PRODUCTS, WE RECOMMEND YOU GO UP A SIZE.

* PLEASE NOTE THAT ALL MARK DOWN SALES OR PROMOTIONS ARE  FINAL.

* WE DO NOT MAKE EXCHANGES. IF YOU FEEL YOU NEED A DIFFERENT SIZE, PLEASE PURCHASE THE CORRECT SIZE, AND RETURN THE INCORRECT FOR A REFUND ( ON FULL PRICE GOODS ).

* NO EXCEPTIONS WILL BE MADE FOR RETURNS AFTER 14 DAYS.

* PLEASE NOTE REFUNDS  ONLY APPLY TO FULL PRICE ITEMS. PROMOTIONS / COUPONS ARE NOT CONSIDERED FULL PRICE MERCHANDISE. ANY DISCOUNT APPLIED TO ORDER OR ITEMS, IS NOT CONSIDERED FULL PRICE GOODS. THEREFORE, WE DO NOT EXCHANGE OR REFUND.

* IF AN ITEM IS RETURNED IN NON ACCEPTABLE CONDITION, CLIENT IS FULLY RESPONSIBLE FOR SHIPPING CHARGES FOR ITEM TO BE RETURNED.

* IN THE EVENT THAT YOU RETURN A MARK DOWN ITEM, YOU WILL NOT BE REFUNDED. 

GROUND SHIPPING DAYS IN TRANSIT ARE NOT GUARANTEED. IF YOU NEED EXPRESS SHIPPING, MAKE SURE TO PICK THE CORRECT OPTION.

Returns Address

15455 West Dixie Hwy Door D

North Miami FL 33162

Ph 305-931-4196